These Terms of Service (the "Terms") are a binding legal agreement between you and Joyride, Inc., a Florida corporation ("Joyride," "we," "us," or "our"). They govern your access to and use of (a) the Joyride mobile applications for riders and drivers, (b) the joyride.cool website and any related Joyride websites, and (c) the services, content, and products we make available through those properties (collectively, the "Joyride Platform").
By creating a Joyride account or using the Joyride Platform, you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you are a driver, you also agree to our Driver Addendum, which forms part of these Terms.
01The Joyride Platform
Joyride operates a marketplace that connects independent transportation providers ("Drivers") with people who request rides ("Riders"). Drivers use the Joyride Platform to set their own rates, accept ride requests, and provide transportation services. Riders use the Joyride Platform to find Drivers, book rides, and pay for those rides through the app.
Joyride is not a transportation carrier. We do not own, lease, or operate vehicles, and we do not employ Drivers. Drivers provide transportation services as independent contractors in business for themselves. Joyride provides the technology that enables Drivers and Riders to find each other, agree on a fare, and transact.
Joyride may, in its discretion, also offer ancillary features — including ratings, ride history, in-app chat, scheduled rides, saved-favorite Drivers, support tools, and others — to support the marketplace. We may add, change, or remove features at any time.
02Modification of these Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, take reasonable steps to notify you — for example, by email, by in-app notice, or by posting a banner on the Joyride Platform. Material changes will take effect no sooner than fourteen (14) days after we provide notice, unless a shorter period is required by law or by an applicable regulator. Your continued use of the Joyride Platform after the effective date constitutes your acceptance of the updated Terms. If you do not agree, your remedy is to stop using the Joyride Platform and close your account.
03Eligibility
To use the Joyride Platform, you must:
- be at least eighteen (18) years old;
- have the legal capacity to enter into a binding contract with Joyride;
- not be barred from using the Joyride Platform under U.S. law or the law of any other applicable jurisdiction;
- not have previously been deactivated or banned from the Joyride Platform; and
- provide accurate, complete, and current information when you register and at all times you use the Joyride Platform.
Drivers must also meet the additional eligibility requirements set out in the Driver Addendum, including licensing, vehicle, background-check, and insurance requirements.
04Account registration
You may need to register an account to use parts of the Joyride Platform. You agree to provide accurate, complete, and current information about yourself, to keep that information up to date, and to maintain the security of your account credentials. You are responsible for all activity that occurs on or through your account.
We may require you to verify your email address, mobile number, or identity before granting full access to the Joyride Platform. We may suspend or close your account if we cannot verify your identity, if you provide inaccurate information, or if we reasonably believe your account is being misused. See Section 17 (Term and Termination).
05Charges, payment, and refunds
How rates are set. Joyride is a marketplace. Drivers set their own rates. The rate you see when you request a ride reflects the Driver's published per-minute rate, applicable multipliers (for example, scheduled rides, long trips, or early-morning pickups), and any applicable airport surcharges or taxes. Joyride does not impose surge pricing.
Fare calculation. Fares are calculated based on the transport portion of the trip — the estimated minutes from pickup to drop-off as returned by our routing provider — multiplied by the Driver's per-minute rate, with any applicable multipliers applied, and subject to a minimum fare. Pickup time is not billed to the Rider. The fare quoted to you at booking is the fare you will pay, adjusted only for changes you request during the ride (for example, an added stop or a destination change) or for applicable taxes, tolls, and surcharges.
Payment. Joyride uses third-party payment processors (currently Stripe) to charge your stored payment method for fares, tips, cancellation fees, no-show fees, tolls, airport surcharges, taxes, and other amounts you authorize. By providing a payment method, you authorize us and our payment processor to charge that method for amounts you incur through the Joyride Platform. If a charge fails, you remain responsible for the amount owed and we may retry the charge or use another payment method on file.
Tips. You may, but are not required to, add a tip after a ride is complete. One hundred percent (100%) of tips go to the Driver. Tips are not subject to Joyride's transaction fee.
Refunds and adjustments. All charges are final unless otherwise required by law. If you believe a charge is incorrect, contact us within thirty (30) days at riders@joyride.cool. We may, in our discretion, issue a partial or full refund or credit toward a future ride. Adjustments granted in one case are not a commitment to issue adjustments in other cases.
06Driver subscriptions and transaction fees
Drivers pay Joyride for access to the marketplace through a subscription plan. Each plan combines a monthly subscription fee with a per-ride transaction fee. The Driver chooses their plan in the Driver app. The current plans are:
| Plan | Monthly subscription | Transaction fee per ride |
|---|---|---|
| Basic | $0.00 | 15% |
| Growth | $249.00 | 7% |
| Pro | $499.00 | 0% |
In addition, Drivers pay payment-processing fees charged by our payment processor (currently Stripe): $0.30 per ride plus 2.9% of the charged amount. Subscription fees are billed at the start of each billing cycle. Transaction fees and processing fees are deducted from each completed ride and reconciled daily.
Joyride may change the plan tiers, prices, or transaction-fee percentages from time to time, on at least thirty (30) days' prior notice to active Drivers. Changes apply prospectively only. A Driver who does not agree to a price change may switch plans or close their account before the change takes effect. See the Driver Addendum for the full terms governing Driver subscriptions, payouts, and the relationship between Drivers and Joyride.
07Cancellations and no-shows
You may cancel a requested ride at any time before pickup. A cancellation fee or no-show fee may apply, calculated as described in our Cancellation Policy. When a fee applies, the Joyride Platform shows you the exact amount before you confirm the cancellation, and we charge no more than that quoted amount. The minimum cancellation fee, when any cancellation fee applies, is $5.00.
Drivers may also cancel for reasons set out in the Community Guidelines and the Driver Addendum — for example, because a Rider is not at the pickup location, because the Rider appears unsafe, or because the requested ride violates Joyride's policies.
08Joyride communications
By creating an account, you agree to receive communications from Joyride — including transactional emails, push notifications, and SMS messages — relating to your rides, your account, and the Joyride Platform. Standard message and data rates may apply to SMS. You can opt out of marketing communications at any time by following the unsubscribe instructions in those messages or by changing your preferences in your account settings. You cannot opt out of transactional communications (for example, ride receipts and security notices) while your account is active.
09Your information
Our collection and use of personal information is described in our Privacy Policy. By using the Joyride Platform, you also consent to our use of cookies and similar technologies as described in our Cookie Policy.
You retain ownership of content you submit to the Joyride Platform — including profile photos, vehicle photos, ride feedback, and chat messages ("Your Content"). You grant Joyride a worldwide, royalty-free, non-exclusive, sublicensable license to host, store, reproduce, modify, display, and use Your Content as necessary to operate, improve, and promote the Joyride Platform. You represent and warrant that you have the rights necessary to grant this license and that Your Content does not violate any law or any third party's rights.
10Restricted activities
When using the Joyride Platform, you agree not to:
- impersonate any person or misrepresent your identity or affiliation;
- harass, threaten, defame, stalk, or harm any other user — see our Policy Against Sexual Assault, Misconduct, and Harassment;
- discriminate against or harass any user on the basis of race, color, religion, national origin, ancestry, sex, gender, gender identity, sexual orientation, age, disability, marital status, military status, or any other characteristic protected by applicable law — see our Anti-Discrimination Policies;
- refuse to transport a Rider with a service animal — see our Service Animal Policy;
- refuse to accommodate a Rider with a disability or assistive device — see our Accessibility Policy;
- bring or possess any weapon, firearm, illegal drug, or open alcohol container in a Joyride vehicle, except as permitted by applicable law;
- (if you are a Driver) drive while distracted, carry unauthorized non-Rider passengers, use a handheld mobile phone while the vehicle is in motion, or wear headphones while driving — see our Distracted Driving Policy;
- damage, deface, or interfere with another user's vehicle or property;
- request or provide rides for commercial delivery, courier, freight, or unlawful purposes;
- use any robot, scraper, or automated means to access or extract data from the Joyride Platform;
- reverse-engineer, decompile, or attempt to derive the source code of the Joyride Platform;
- circumvent any technical measure designed to limit access to the Joyride Platform; or
- use the Joyride Platform to violate any law or to infringe any third party's rights.
We may, in our discretion, investigate violations and take any action we believe appropriate, including warning the user, removing content, restricting features, deactivating the account, and reporting the activity to law-enforcement authorities.
11Driver representations and warranties
Drivers make additional representations and warranties to Joyride in the Driver Addendum, including representations about licensing, vehicle condition, insurance coverage, tax status, and compliance with applicable law. By registering as a Driver, you agree to those representations as if they were set forth in full in these Terms.
12Intellectual property
The Joyride Platform — including the software, the apps, the website, the Joyride name and logo, and all related content — is owned by Joyride or its licensors and is protected by copyright, trademark, and other intellectual-property laws. Subject to your compliance with these Terms, Joyride grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Joyride Platform for its intended purpose. All other rights are reserved.
If you believe content on the Joyride Platform infringes your copyright, please follow the procedure in our Copyright Policy.
13Third-party services
The Joyride Platform integrates third-party services — for example, mapping and routing (Google Maps), payment processing (Stripe), and communications providers. Your use of those services may be subject to the third party's own terms and privacy policies, including:
- Google Maps: Terms and Privacy Policy;
- Stripe: Stripe Services Agreement; and
- If you download the Joyride app from the Apple App Store, the Apple Licensed Application End User License Agreement.
Joyride is not responsible for third-party services. If a third party causes you harm, your remedy is against that third party, not against Joyride.
14Disclaimers
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.
15Limitation of liability
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the foregoing limitations apply to the maximum extent permitted by law.
16Indemnification
You agree to defend, indemnify, and hold harmless Joyride and its officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Joyride Platform, (b) your breach of these Terms, (c) any content you submit, (d) your interactions with any other user, or (e) your violation of any law or any third party's rights.
17Term and termination
These Terms apply for as long as you have a Joyride account or use the Joyride Platform. You may close your account at any time by contacting support@joyride.cool or by following the in-app instructions.
Joyride may suspend or terminate your access to the Joyride Platform — temporarily or permanently — for any reason or no reason, including if we reasonably believe you have violated these Terms, the Community Guidelines, or any applicable law; if your account is implicated in fraud, abuse, or safety incidents; or if continued service would expose Joyride or its users to legal or financial risk. Termination does not relieve you of amounts you owe Joyride incurred before termination. The sections of these Terms that by their nature should survive termination — including Sections 9, 12, 14, 15, 16, 17, 18, 19, and 20 — survive.
18Dispute resolution and arbitration
18.1 Informal resolution
Before filing a claim, you agree to try to resolve the dispute informally by sending written notice to legal@joyride.cool. The notice must describe the dispute, the relief you are seeking, and your contact information. Joyride and you will attempt in good faith to resolve the dispute within sixty (60) days of receipt of the notice. Only after that period, if the dispute remains unresolved, may either party initiate arbitration.
18.2 Binding arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, the Joyride Platform, or your relationship with Joyride will be resolved by binding individual arbitration, administered by JAMS or another nationally recognized arbitration provider mutually agreed by the parties, under its then-current consumer arbitration rules. The arbitrator — not any court or agency — has exclusive authority to resolve any dispute, including the scope and enforceability of this arbitration agreement. The arbitration will be conducted in the English language and seated in Palm Beach County, Florida, unless the parties agree to another location.
18.3 Class-action waiver
18.4 Exceptions
This Section 18 does not require arbitration of (a) claims to enforce or protect intellectual-property rights, (b) claims for injunctive relief related to actual or threatened infringement, misappropriation, or violation of intellectual-property rights, or (c) claims that may be brought in small-claims court if they qualify.
18.5 Opt-out
You may opt out of this arbitration agreement by sending written notice to legal@joyride.cool within thirty (30) days after you first accept these Terms. The notice must include your name, your Joyride username, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.
19Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to Section 18 (Dispute Resolution and Arbitration), any judicial proceeding arising out of or relating to these Terms or the Joyride Platform must be brought exclusively in the state or federal courts located in Palm Beach County, Florida. You consent to the personal jurisdiction of those courts and waive any objection to venue in those courts.
20General
20.1 Entire agreement
These Terms — together with the Privacy Policy, the Community Guidelines, the Driver Addendum (for Drivers), and any other policies referenced in these Terms — constitute the entire agreement between you and Joyride regarding the Joyride Platform and supersede all prior or contemporaneous agreements on the same subject.
20.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.
20.3 No waiver
Joyride's failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
20.4 Assignment
You may not assign or transfer these Terms or any of your rights or obligations under them without Joyride's prior written consent. Joyride may assign or transfer these Terms without your consent in connection with a merger, acquisition, financing, sale of assets, or by operation of law.
20.5 Contact
Questions about these Terms? Email legal@joyride.cool or write to Joyride, Inc., Legal Department, c/o the registered agent address on file with the Florida Division of Corporations.